At Luxe Couture & Kicks, we understand that flexibility is key when shopping online. Please review our policies regarding order cancellations, refunds, and returns to ensure your satisfaction.
Order Cancellation
• Process: You may cancel your order before it has been dispatched. To do so, please contact us via email at info@luxecoutureandkicks.com or WhatsApp us at +91 8591906227 during our business hours (Monday to Friday, 10 AM - 7 PM IST, excluding holidays).
• Refunds: After cancelling an order, we will refund the amount minus the payment gateway fees. The refund will be processed within 5-10 business days back to your original method of payment.
Returns
• Damaged Products: Returns are accepted only if the product is damaged upon arrival. Note that damage to the outer box or delivery box due to logistics issues does not qualify for a product return.
• Unboxing Video: We strongly urge our customers to record an unboxing video upon receiving the product. This video will be necessary to support any claims for refund or return due to damage.
No Exchanges
• We do not offer exchanges. Please ensure you check your size and product specifications carefully before placing your order.
Contact Us
Should you have any questions or require assistance with your order, please do not hesitate to contact us at info@luxecoutureandkicks.com or +91 8591906227 during our business hours.